Loyalty flows that go beyond
Loyalty flows shouldn't have to be VIP exclusive. If they're already enjoying your products or services, it's up to you to make them feel at home.
Up and cross-selling should be meaningful to your customers. Is there something more to learn about your brand? Is any of your offering stealing the show? If your top-performing offering is already on the centre stage, reach out to your customers and let them now what they're missing.
How can you take their experience to the next level? Satisfied customers can still be nurtured into becoming happy, loyal customers who trust your brand to meet their needs.
Key APSIS One Features
Get that dynamic content on board. If you keep everyone up to date with any news or changes in your offering, they don't have to browse your website to find it. Email node + Dynamic Assets = No-brainer product updates.
Listen for, or Check Profiles for their latest purchases, bookings or interactions. Got a scarf for the bag? A great add-on for their trip? A maintenance subscription for their laptop? A snack or drink voucher? Whether it's the recurring delivery they missed, or the exclusive Q&A after your demo, it's up to you to stay relevant.
Ask for feedback. It's great if your customers can already leave their reviews about your products, but you don't have to wait until they come back to your website. Ask them what they think with your Email node by using an Element or a Form link to later reward them for their valuable contributions.
Partner up! Your support or customer service agents know your customers best. Be proactive and reach out to offer solutions, replacements, discount codes or an acknowledgement of how their interactions have made your brand better.